2 customer support engineer jobs found for you.

Core Responsibilities:Manage a high volume of inbound customer calls in a timely and professional manner.Identify and assess customers' needs to achieve satisfaction, providing accurate and complete information.Follow communication scripts and protocols to ensure consistency and quality in customer interactions.Keep records of customer interactions, process customer accounts, and file documents.Go the extra mile to engage customers and provide a

Key Responsibilities: • 2+ years of experience in a customer service environment with International Call handling experience.• Bachelor’s degree in any discipline.• Advanced verbal and/or written communication skills with ability to provide exceptional customerservice and de-escalate the customer as needed.Handle inbound calls from customers regarding products, services, and orders.• Provide accurate and timely information to customers, addressing their