Somekeydeliverablesfortherolewill includeKeyExperienceStrategy  Defineandimplement theGlobalvisionandstrategyforcustomersupportandoperationsthat will beutilisedbyourEMEA, APAC+Indian basedteamsBuildSOPstoensurequick resolution andconsistentexperiencesacrossall touchpoints  TeamLeadership  Lead,mentor&scale aglobal teamto50+supportagents,teamleads, across EMEA& APAC. DefineKPIs,run regularperformancereviews,
Somekeydeliverablesfortherolewill includeKeyExperienceStrategy  Defineandimplement theGlobalvisionandstrategyforcustomersupportandoperationsthat will beutilisedbyourEMEA, APAC+Indian basedteamsBuildSOPstoensurequick resolution andconsistentexperiencesacrossall touchpoints  TeamLeadership  Lead,mentor&scale aglobal teamto50+supportagents,teamleads, across EMEA& APAC. DefineKPIs,run regularperformancereviews,
Job Description – Customer Handling Supervisor (CHS)Position Title: Customer Handling Supervisor (CHS)Location: [BLR]Department: Operations / Customer ServiceReports To: Regional HeadKey Responsibilities:Customer Relationship Management:Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and professionally.Build and maintain strong, long-term customer relationships to support business growth.Shipment
Job Description – Customer Handling Supervisor (CHS)Position Title: Customer Handling Supervisor (CHS)Location: [BLR]Department: Operations / Customer ServiceReports To: Regional HeadKey Responsibilities:Customer Relationship Management:Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and professionally.Build and maintain strong, long-term customer relationships to support business growth.Shipment
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