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- pune, maharashtra
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Support & Triage● Serve as the first point of contact for dealer and distributor inquiries.● Manage Freshdesk ticket intake, categorization, and routing using definedworkflows.● Resolve routine or well-documented issues using ASC’s AI-powered knowledge base.● Escalate only clean, fully documented cases to Tier 2 Support or product/engineering.Operational Tasks & Data Maintenance● Perform minor data and content edits in contracts, dealer profiles, and ASC26 february 2026Support & Triage● Serve as the first point of contact for dealer and distributor inquiries.● Manage Freshdesk ticket intake, categorization, and routing using definedworkflows.● Resolve routine or well-documented issues using ASC’s AI-powered knowledge base.● Escalate only clean, fully documented cases to Tier 2 Support or product/engineering.Operational Tasks & Data Maintenance● Perform minor data and content edits in contracts, dealer profiles, and ASC
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