Service CoordinationCreate and assign service calls/work orders to Field Service Engineers (FSEs).Monitor call closure and turnaround time (TAT).Follow up on pending service requests and escalations.Coordinate preventive maintenance schedules with customers and service engineers.Contract ManagementMaintain AMC/CMC contract database.Track contract expiry dates and support renewal activities.Ensure timely contract creation, extension, and system
Key ResponsibilitiesFinancial Strategy & LeadershipDevelop and execute the company's financial strategy aligned with business objectivesDrive long-term financial planning, budgeting, forecasting, and profitability managementProvide strategic recommendations to the CEO and Board on financial performance andgrowth opportunitiesSupport expansion, M&A opportunities, IPO readiness, and strategic investmentsFinancial Planning & Analysis (FP&A)Lead annual