Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment.The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes. Roles & Responsibilities: * Provide L2/L3 support for Infor SyteLine ERP* Resolve production incidents, functional issues, and system errors* Handle service requests
Key Skills:Hands-on experience in glass tubing production.Troubleshooting of tube drawing machines. Analytical skills for resolving process related issues.Organization skills to be able to run and monitor the production process.Knowledge of ISO and other standards.Excellent communication and interpersonal skills.Ability to work for long hours in hot condition.Has orientation to achieve manufacturing excellence.Ability to learn and implement new