Position SummaryThe CDI Team Lead will supervise a team of Specialists, ensuring quality and compliance in clinical documentation. The role combines technical expertise with people leadership and performance coaching. Major Responsibilities: Lead day-to-day operations for a team of 10–15 CDI Specialists Review complex or escalated documentation cases; ensure quality and consistency Provide mentorship, training, and performance feedback to team
Position SummaryThe CDI Team Lead will supervise a team of Specialists, ensuring quality and compliance in clinical documentation. The role combines technical expertise with people leadership and performance coaching. Major Responsibilities: Lead day-to-day operations for a team of 10–15 CDI Specialists Review complex or escalated documentation cases; ensure quality and consistency Provide mentorship, training, and performance feedback to team
SDM PEX JD:- Financial Transformation Project Lead lean six sigma projects Lead process improvement and transformation projects Drive realization of target FTE and non-FTE benefit for accounts in scope Expertise in handling large sets of data and conducting data analysis Review and assess current processes, systems, technology and design future state processflows Implement Robotic Process Automation and artificial learning programs,
SDM PEX JD:- Financial Transformation Project Lead lean six sigma projects Lead process improvement and transformation projects Drive realization of target FTE and non-FTE benefit for accounts in scope Expertise in handling large sets of data and conducting data analysis Review and assess current processes, systems, technology and design future state processflows Implement Robotic Process Automation and artificial learning programs,
Performance Management• Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily, weekly, monthly).• Collect, validate, and analyse operational and service-level performance data.• Create and maintain performance dashboards; raise flags for non-compliance or deviations.• Ensure adherence with service management standards and regulatory frameworks.• Monitor performance regularly and escalate deviations that may impact
Performance Management• Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily, weekly, monthly).• Collect, validate, and analyse operational and service-level performance data.• Create and maintain performance dashboards; raise flags for non-compliance or deviations.• Ensure adherence with service management standards and regulatory frameworks.• Monitor performance regularly and escalate deviations that may impact
KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective ResponsibilityCustomer• Collaborate with internal and external teams to define and monitor service expectations andperformance standards.• Act as a primary point of contact for customer teams for any service management queries(SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performancemetrics.Process andOperationsPerformance Management• Define
KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective ResponsibilityCustomer• Collaborate with internal and external teams to define and monitor service expectations andperformance standards.• Act as a primary point of contact for customer teams for any service management queries(SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performancemetrics.Process andOperationsPerformance Management• Define
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