Job Description: Customer relationship managerLocation: E-city focus towersDepartment: ServiceReports To: Lead-HO ServiceRole SummaryResponsible for handling, tracking, and closing customer complaints related to two-wheelervehicles and service quality. The role ensures timely resolution by coordinating withcustomers, dealerships, and internal teams while improving overall customer satisfaction.Key Responsibilitiesï‚· Log, track, and resolve customer
What you'll own Daily ops execution: demo scheduling, dispatch, delivery, returns, SLA tracking.Warehouse coordination: picking, packing, inventory audits, stock accuracy.Fleet and last-mile management: routing, agent coverage, on-time performance.Escalation handling: When something breaks, you're the first call, not the last.Operational dashboards and reporting: You track the numbers daily and flag what's slipping before it becomes a problem.SOPs:
Analytical Scientist II - Pharma/Biotech Designation: Analytical Scientist II Job Location: Bengaluru Department: Analytical Research and Development - Complex injectables Educational qualification: Bachelor's or Master's degree in Pharmacy or Chemistry Experience:4 to 6 years (in Analytical research and development - Injectable drug products) Behavioural skills:Should have the capability to work individually and in a team.Should have
Designation: Analytical Scientist IDepartment: Analytical Research and Development - Complex injectables Educational qualification: Bachelor's or Master's degree in Pharmacy or Chemistry Experience:3 to 4 years (in Analytical research and development - Injectable drug products) Desired technical skills cum Job description: Analytical method development, routine analysis and validation for injectable drug products such as liposomes, nano-emulsions, nano
Skills & Know HowMust have:* Proven experience in a senior technical or functional support role, ideally supporting enterprise or strategic customers.* Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.* Excellent communication and stakeholder management skills-able to handle sensitive customer interactions with professionalism and empathy.* Ability to manage multiple high-priority cases