Core Responsibilities:Manage a high volume of inbound customer calls in a timely and professional manner.Identify and assess customers' needs to achieve satisfaction, providing accurate and complete information.Follow communication scripts and protocols to ensure consistency and quality in customer interactions.Keep records of customer interactions, process customer accounts, and file documents.Go the extra mile to engage customers and provide a
Core Responsibilities:Manage a high volume of inbound customer calls in a timely and professional manner.Identify and assess customers' needs to achieve satisfaction, providing accurate and complete information.Follow communication scripts and protocols to ensure consistency and quality in customer interactions.Keep records of customer interactions, process customer accounts, and file documents.Go the extra mile to engage customers and provide a
Role & responsibilitiesSupport develop, review and maintain company's ISO management system by implementing the relevant ISO standards and ensuring continued compliance with these by all concerned to maintain the certificationJob Description :-Ensure Quality Management System processes are established, implemented and maintained for the projectsReport to top management on the QMS performance and where improvements are needed as per agreed
Role & responsibilitiesSupport develop, review and maintain company's ISO management system by implementing the relevant ISO standards and ensuring continued compliance with these by all concerned to maintain the certificationJob Description :-Ensure Quality Management System processes are established, implemented and maintained for the projectsReport to top management on the QMS performance and where improvements are needed as per agreed
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