Job Title: Senior Customer Care Executive – D2C WebsiteLocation: Gurgaon / HybridType: Full-TimeAbout Us:Garden Silk Mills Pvt Ltd is an established manufacturer of POY, FDY, DTY, polyester chips,speciality yarns, polyester fabrics and sarees. Renowned for its exquisite sarees, Garden Varelicombines tradition with innovation to create timeless fashion. With a rapidly growing D2C e-commerce presence, we are dedicated to delivering exceptional products and
Job Title: Senior Customer Care Executive – D2C WebsiteLocation: Gurgaon / HybridType: Full-TimeAbout Us:Garden Silk Mills Pvt Ltd is an established manufacturer of POY, FDY, DTY, polyester chips,speciality yarns, polyester fabrics and sarees. Renowned for its exquisite sarees, Garden Varelicombines tradition with innovation to create timeless fashion. With a rapidly growing D2C e-commerce presence, we are dedicated to delivering exceptional products and
Responsibility :- Make outbound sales calls to prospective and existing customers for IFFCO Tokio products (Car, Health & other insurance policies).Explain product features, premium details, and benefits clearly to customers.Convert leads by handling customer queries and objections effectively.Maintain high-quality standards in every call to ensure excellent customer experience.Update accurate customer information, call outcomes, and dispositions in the
Responsibility :- Make outbound sales calls to prospective and existing customers for IFFCO Tokio products (Car, Health & other insurance policies).Explain product features, premium details, and benefits clearly to customers.Convert leads by handling customer queries and objections effectively.Maintain high-quality standards in every call to ensure excellent customer experience.Update accurate customer information, call outcomes, and dispositions in the
Job Description:-Respond promptly and professionally to customer inquiries via phone, email, or chat Listen actively and understand customer concerns or issues Provide accurate information related to products, services, pricing, or policies Troubleshoot and resolve customer complaints in a timely and satisfactory manner Escalate unresolved issues to the appropriate internal teams or higher management Follow up to ensure complete resolution and
Job Description:-Respond promptly and professionally to customer inquiries via phone, email, or chat Listen actively and understand customer concerns or issues Provide accurate information related to products, services, pricing, or policies Troubleshoot and resolve customer complaints in a timely and satisfactory manner Escalate unresolved issues to the appropriate internal teams or higher management Follow up to ensure complete resolution and
Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high
Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high
Responsibility :-Make outbound sales calls to prospective and existing customers for IFFCO Tokio products (Car, Health & other insurance policies).Explain product features, premium details, and benefits clearly to customers.Convert leads by handling customer queries and objections effectively.Maintain high-quality standards in every call to ensure excellent customer experience.Update accurate customer information, call outcomes, and dispositions in the
Responsibility :-Make outbound sales calls to prospective and existing customers for IFFCO Tokio products (Car, Health & other insurance policies).Explain product features, premium details, and benefits clearly to customers.Convert leads by handling customer queries and objections effectively.Maintain high-quality standards in every call to ensure excellent customer experience.Update accurate customer information, call outcomes, and dispositions in the