Role OverviewAt T-Pro we are seeking a HubSpot Administrator (Service Hub Focused) to manage,optimise, and scale our customer support operations within HubSpot. The role will ownticket automation, SLA governance, reporting, escalation workflows, and systemconfiguration to ensure operational efficiency and visibility across L1 and L2 support teams.Key Responsibilities Manage ticket pipelines, statuses, lifecycle configuration, and inbox settings.
7+ years working with ServiceNow CMDB in medium to large enterprises supporting 10,000 users+Strong understanding of: ServiceNow data model, CI classes and relationships, discovery patterns & probes, Service Mapping and dependency mappingExpertise in creating and managing data taxonomy, CI lifecycle, and inventory processes.Proven experience in integrating CMDB with infrastructure, cloud, and endpoint systems.Strong skills in data quality management,