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- Position Summary: We are seeking a dynamic and experienced Process Excellence Manager to lead strategic transformationinitiatives across business functions. The ideal candidate will bring a strong foundation in Six Sigma, processautomation, and AI/Gen AI technologies, with a proven track record of delivering impactful projects andmeasurable cost savings. This role requires a techno-functional mindset and the ability to drive innovationthrough data-drivenPosition Summary: We are seeking a dynamic and experienced Process Excellence Manager to lead strategic transformationinitiatives across business functions. The ideal candidate will bring a strong foundation in Six Sigma, processautomation, and AI/Gen AI technologies, with a proven track record of delivering impactful projects andmeasurable cost savings. This role requires a techno-functional mindset and the ability to drive innovationthrough data-driven
- 1. Process Excellence Manager: Life & Annuities (L&C)Core ResponsibilitiesEnd-to-End Value Stream Mapping: Analyze the lifecycle of life insurance products from New Business/Underwriting to Policy Servicing and Death Claims.Underwriting Efficiency: Optimize medical and non-medical underwriting workflows to reduce "Time-to-Issue" and improve "Placement Ratios."Annuity Payout Optimization: Streamline periodic payment setups and mortality tracking processes1. Process Excellence Manager: Life & Annuities (L&C)Core ResponsibilitiesEnd-to-End Value Stream Mapping: Analyze the lifecycle of life insurance products from New Business/Underwriting to Policy Servicing and Death Claims.Underwriting Efficiency: Optimize medical and non-medical underwriting workflows to reduce "Time-to-Issue" and improve "Placement Ratios."Annuity Payout Optimization: Streamline periodic payment setups and mortality tracking processes
- Key Responsibilities1. People Leadership and Team Development● Lead, mentor, and motivate a large team of 80-150 RCM professionals to consistentlyachieve and exceed performance targets.● Groom internal leadership by conducting regular performance reviews, providingconstructive feedback, and identifying specific training and development needs.● Foster a positive and collaborative work environment that encourages continuousprofessional growth andKey Responsibilities1. People Leadership and Team Development● Lead, mentor, and motivate a large team of 80-150 RCM professionals to consistentlyachieve and exceed performance targets.● Groom internal leadership by conducting regular performance reviews, providingconstructive feedback, and identifying specific training and development needs.● Foster a positive and collaborative work environment that encourages continuousprofessional growth and
- 1.Strategic Quality Leadershipquality Roadmap: Develop and execute the annual Quality Improvement Plan (QIP) to achieve "Zero PPM" and "Zero Customer Complaints."Budgeting: Manage the departmental Opex/Capex, including investments in automated inspection (AI/ML) and testing equipment.Team Mentorship: Lead a team of 10+ engineers and supervisors; foster a "Quality First" mindset through training and Kaizen initiatives.2. Process Governance & Risk1.Strategic Quality Leadershipquality Roadmap: Develop and execute the annual Quality Improvement Plan (QIP) to achieve "Zero PPM" and "Zero Customer Complaints."Budgeting: Manage the departmental Opex/Capex, including investments in automated inspection (AI/ML) and testing equipment.Team Mentorship: Lead a team of 10+ engineers and supervisors; foster a "Quality First" mindset through training and Kaizen initiatives.2. Process Governance & Risk
- RCM Process ManagerAbout the Role As part of our organizational growth, our client is introducing a new management layer to strengthen RCM (Revenue Cycle Management) execution and operational governance. The ideal candidate will have over 7-12+ years of comprehensive, end-to-end leadership in either front-end processes (Authorization, Eligibility & Benefits Verification), Billing or back-end processes (Accounts Receivable, Denial Management). This roleRCM Process ManagerAbout the Role As part of our organizational growth, our client is introducing a new management layer to strengthen RCM (Revenue Cycle Management) execution and operational governance. The ideal candidate will have over 7-12+ years of comprehensive, end-to-end leadership in either front-end processes (Authorization, Eligibility & Benefits Verification), Billing or back-end processes (Accounts Receivable, Denial Management). This role
