Order entry, orders realignment as per OTC policy and order cancellationb. Provide PI for payment, follow up for paymentc. Get credit clearance from financed. Follow up with logistics for dispatche. Get dispatch details and share with sales and customersf. Support in process standardization and SOP creationg. Act as backup of other CSEs in case of leaves or emergenciesh. Provide business intelligence (daily sales reports, backorder reports, process
Role : Customer Care Voice AssociateJob Purpose:We are searching for talent to passionately serve our customers & company, and we want you!Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care VoiceAssociate in Bangalore to deliver best in class Customer Care support. Key Responsibilities:The position will play an integral part in the company's growth initiatives including but not limited to:* Handle inbound calls
Minimum 2+ years of international experience, preferably supporting US customers onlyExperience with both US and UK clients is acceptable (even if 0 years with UK)Previous employment with companies of size 150+ employees, preferably in voice processProven performance: 94% CSAT, average score around 83-84%Any degree acceptedexperience5