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- The Opportunity:We are seeking a proactive, empathetic, and highly organized Customer Experience Executive to be a pivotal link between our Global Engineering Center’s competence teams and our internal group company stakeholders. This role is crucial for ensuring exceptional satisfaction with the engineering services we deliver. You will be the voice of our internal clients, advocating for their needs, fostering strong partnerships, and driving continuousThe Opportunity:We are seeking a proactive, empathetic, and highly organized Customer Experience Executive to be a pivotal link between our Global Engineering Center’s competence teams and our internal group company stakeholders. This role is crucial for ensuring exceptional satisfaction with the engineering services we deliver. You will be the voice of our internal clients, advocating for their needs, fostering strong partnerships, and driving continuous
- Key Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration, login, and navigation of the portal. Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures. Escalate technical issues to the IT/technical team and follow up until resolution. Maintain records of customer interactions and feedback. Provide guidance onKey Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration, login, and navigation of the portal. Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures. Escalate technical issues to the IT/technical team and follow up until resolution. Maintain records of customer interactions and feedback. Provide guidance on
- Location: JuinagarShift Timing: General ShiftWork Mode: 5 days work from the officeNotice Period: 15–30 days Experience Requirement:2–3 years of experience is required in providing support to customer queries and requests via email.Educational Qualification (Must-Have): Master’s degree in Chemistry, Life Sciences, Biochemistry, or related fields of Science.Excellent written and spoken English communication skills.Ability to understand incoming queries andLocation: JuinagarShift Timing: General ShiftWork Mode: 5 days work from the officeNotice Period: 15–30 days Experience Requirement:2–3 years of experience is required in providing support to customer queries and requests via email.Educational Qualification (Must-Have): Master’s degree in Chemistry, Life Sciences, Biochemistry, or related fields of Science.Excellent written and spoken English communication skills.Ability to understand incoming queries and
