3 customer support executive jobs found in maharashtra.

Key Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration, login, and navigation of the portal. Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures. Escalate technical issues to the IT/technical team and follow up until resolution. Maintain records of customer interactions and feedback. Provide guidance on

Department: Sales & Marketing Job Summary: We are seeking a Customer Success Executive who is passionate about delighting customers instead of “selling to” them. This role is about building trust, guiding customers, and ensuring they enjoy a smooth, joyful, and memorable journey with the company. Unlike traditional sales roles, you will not be expected to cold-call or push-sell. Instead, you will: Act as a bridge between the company and the customers,

Location: JuinagarShift Timing: General ShiftWork Mode: 5 days work from the officeNotice Period: 15–30 days Experience Requirement:2–3 years of experience is required in providing support to customer queries and requests via email.Educational Qualification (Must-Have): Master’s degree in Chemistry, Life Sciences, Biochemistry, or related fields of Science.Excellent written and spoken English communication skills.Ability to understand incoming queries and