Job Description: Front Office Executive / Senior Executive (Healthcare)Position OverviewWe are seeking a dynamic, customer-centric, and presentable Front Office Executive / Senior Executive to join our team. This role serves as the primary point of contact for patients and visitors, overseeing Outpatient (OP) operations, Admission-Discharge-Transfer (ADT) workflows, billing, insurance coordination, and cash management.If you have a strong background in
1. Job PurposeThe Front Office Coordinator will manage front office operations while supporting physical security administration. The role is responsible for employee and visitor access management, ID badge administration, visitor processing, security documentation, record maintenance, reception services, and coordination with Security, Facilities, HR, and business teams.2. Key ResponsibilitiesFront Office & Reception· Welcome employees, visitors,
1. Visitor Management & ReceptionGreeting & Welcoming: Greeting guests warmly as they arrive, determining the purpose of their visit, and directing them to the appropriate person or department.Visitor Logs: Maintaining guest logs, issuing visitor badges, and ensuring workplace security protocols are followed.Aesthetics: Keeping the reception and lobby area clean, organized, and presentable at all times.2. Communication & Call HandlingSwitchboard
1. Visitor & Guest ManagementWelcoming & Greeting: Greeting guests, clients, and vendors warmly as they arrive, determining the purpose of their visit, and directing them to the appropriate person or department.Visitor Logs: Maintaining an accurate, up-to-date digital or physical guest logbook to ensure security and compliance.Hospitality: Offering refreshments to waiting clients and ensuring the reception area remains tidy, presentable, and
Manages all appointments.Responsible for maintenance and upkeep of front office.Responsible for handling of incoming/ outgoing calls distribution.Schedule meetings and conference rooms.Ensure the reception area is always tidy.Coordinate mail flow in and out of the office, Ensure receipt newspapers for the building.Maintaining the database of client contacts and telephone registers including call tracking.Develop the necessary policies and procedures
Key ResponsibilitiesGuest Relations & ReceptionWelcome and Greet: Serve as the face of the company, greeting visitors, clients, and vendors warmly and directing them to the appropriate person or meeting room.Call Management: Manage a multi-line switchboard, answering incoming calls promptly, screening/routing them efficiently, and taking accurate messages.Inquiry Handling: Respond to general in-person and telephonic inquiries regarding the company with