Role OverviewAt T-Pro we are seeking a HubSpot Administrator (Service Hub Focused) to manage,optimise, and scale our customer support operations within HubSpot. The role will ownticket automation, SLA governance, reporting, escalation workflows, and systemconfiguration to ensure operational efficiency and visibility across L1 and L2 support teams.Key Responsibilities Manage ticket pipelines, statuses, lifecycle configuration, and inbox settings.
7+ years working with ServiceNow CMDB in medium to large enterprises supporting 10,000 users+Strong understanding of: ServiceNow data model, CI classes and relationships, discovery patterns & probes, Service Mapping and dependency mappingExpertise in creating and managing data taxonomy, CI lifecycle, and inventory processes.Proven experience in integrating CMDB with infrastructure, cloud, and endpoint systems.Strong skills in data quality management,
Good to have Prior Solution Developer experience in 1-2 Kinaxis Implementation projects across different industry domainsShould demonstrate strong Configuration and Authoring knowledge on Kinaxis Rapid Response or inclination to learn the solution.Work with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning etc across various business linesFunctional: Expertise and In-depth knowledge of
Design & Drafting: Prepare detailed site plans, layouts, and blueprints using CAD and 3D modeling software.Site Execution: Supervise day-to-day construction activities to ensure adherence to approved structural drawings.Software: AutoCAD 2D/3D, MS Project, and structural analysis tools.Knowledge: Deep understanding of local building codes, safety regulations, and zoning laws.Soft Skills: Strong communication, conflict resolution, and the ability to work