Key ResponsibilitiesStrategic Planning: Translate high-level executive vision into clear, quantitative, and actionable operational plans.Market & Data Analysis: Evaluate industry trends, competitor offerings, and internal data to spot new opportunities.Cross-Functional Collaboration: Partner with finance, HR, and product groups to execute approved strategic projects smoothly.Performance Tracking: Build and monitor Key Performance Indicators (KPIs) to
Routine analysis & Stability Analysis (assay, RS, dissolution, water content etc.) of R&D formulation projects (solid & liquid orals, injectables)Daily calibration of pH meters, balances etc.Stability sample management (loading & withdrawal as per stability plan)Preparation of Stability Reports & other protocol based study reports for assigned projects, as applicableHands-on experience of analytical instrumental techniques (HPLC with chromatographic
Responsibilities: Service delivery & client retentionTrainer network & capacityQuality, process & performance managementTeam leadershipWhat we are looking for: Proven operations leadership in a concierge-style / on-demand consumer-services environment (e.g. home services or field-service marketplaces) with high-touch, SLA-driven operationsA demonstrable, measurable track record of improving customer satisfaction and retention (CSAT, NPS, ratings or churn)