Experience within the field of WFM & Command center/Real Time Monitoring (For WFM span). A good contact channel related background is preferred in order to address all of the technical considerations that the role demands (For Dialer span)Call center Voice/Non-Voice Metric Familiarity is desirable.University Graduate with Mathematical or Statistical course workMS Office.Flexible and should be able to work in 24*7 environments with extended
Experience:* Bachelor's degree in Mechanical/Electrical Engineering or equivalent.* Minimum of 10 years of experience in Project Management in Airport Baggage / CargoHandling Systems or large-scale industrial automation projects.* Hands-on experience in managing complex BHS projects.* Comprehensive knowledge of Project management concepts, Practices and procedures,Resource and Schedule management.* Proficiency in project management tools such as Microsoft