Job Title: Quality Assurance AnalystLocation: HyderabadWork mode: Work from OfficeMode of interview: Face to Face Assessment & Process DetailsMettl Test Required: Candidates must clear assessments for Voice and accent, typing, and email drafting.Role Focus: Voice Process with a heavy emphasis on Quality Assurance.RCM Roles: Revenue Cycle Management (RCM) experience is completely optional as those specific roles are currently closed. Core Operational
Job Responsibilities : BPO/Call Center Background: Must have explicit experience in a Voice-process, BPO, or Call Center environment.Domain Expertise: Healthcare domain experience is mandatory (e.g., handling patient-related calls or provider coordinator roles).QA Experience: Designated Quality Analyst / Call Audit background auditing voice calls.Target Level: Analyst-level candidates only (Strictly NO Manager or Assistant Manager profiles).Core