3 remote customer service jobs found in gurgaon south city i.

Roles and Responsibilities : Handle and solve customer queries through various channels, including calls, chats, and mails.Respond to customer inquiries, requests, and complaints via phone (inbound and outbound), email, chat, and social media.Serve as the primary contact and provide first-level support for clientsProvide information about products, services, and company policies.Aspirate to deliver an excellent customer experience via chats, back office,

Facility Executive –Facility Executive - Soft Services role involves managing various aspects related to facilityoperations and services.Main Responsibilities:• Site Operations Management:o Monitor and oversee housekeeping-related activities within the facility.o Arrange consumables and supplies for client or VIP visits.o Interface with pest control for pest management activities.o Monitor mailroom operations.o Prepare daily, weekly, and monthly reports.o

Key ResponsibilitiesEmpathetic Listening: Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation: Know when a case needs a specialist’s touch and escalate it to the right internal teams seamlessly.Process Integrity: Follow defined policies, processes, and SOPs to ensure every interaction meets our high