3 customer support executive jobs found in gurgaon.

JD: Job Role: Customer Care ExecutiveLcation: Gurgaon,HaryanaMode of work: Wokr from officeShift: Day Shift Role PurposeDeliver exceptional customer experience by resolving customer and advisor queriesreceived through email and service channels while ensuring quality, compliance, timelyresolution and customer satisfaction. Sources of Queries Customer Emails Tickets logged by Axis Max Life Branches Customer Helpline escalations Agent/Advisor queries

Key Responsibilities :Roles & Responsibilities - Customer Care ExecutiveManage the email backend/customer service vertical along with a team of executives.Handle and resolve customer queries and complaints received through email and calls.Ensure timely and accurate resolution of customer issues within defined SLAs.Resolve escalated complaints received from customers, agents, and advisors.Understand customer problems and identify appropriate solutions and

Key Responsibilities : Manage customer queries, complaints and service requests received through Email,CRM and servicing channels. Engage with customers through outbound calls, as per internal guidelines, to gain aclear understanding of their concerns, obtain additional information where required,and ensure effective resolution while delivering a superior customer experience. Provide accurate and customer-centric responses through written and