Key ResponsibilitiesStrategic Planning: Translate high-level executive vision into clear, quantitative, and actionable operational plans.Market & Data Analysis: Evaluate industry trends, competitor offerings, and internal data to spot new opportunities.Cross-Functional Collaboration: Partner with finance, HR, and product groups to execute approved strategic projects smoothly.Performance Tracking: Build and monitor Key Performance Indicators (KPIs) to
Responsibilities: Service delivery & client retentionTrainer network & capacityQuality, process & performance managementTeam leadershipWhat we are looking for: Proven operations leadership in a concierge-style / on-demand consumer-services environment (e.g. home services or field-service marketplaces) with high-touch, SLA-driven operationsA demonstrable, measurable track record of improving customer satisfaction and retention (CSAT, NPS, ratings or churn)
Key Responsibilities1. Site Execution & SupervisionSupervise daily construction activities on-site to ensure work is executed as per approved structural layouts, architectural drawings, and MEP designs.Maintain a strict project timeline, tracking daily, weekly, and monthly targets to ensure milestones are met without delays.Supervise structural tasks including RCC framework, brickwork, plastering, flooring, and finishing works.2. Quality Assurance &