Essential * Proven experience within a similar role as a Service Transition Manager, in a multi technology environment with extensive previous senior Service Transition and/or project management experience * Proven understanding of change management processes in a fully change managed environment (ITIL) * Excellent interpersonal skills, ability to negotiate and influence wide range of stakeholders * Experience in transitioning large scale projects
Minimum 2+ years of international experience, preferably supporting US customers onlyExperience with both US and UK clients is acceptable (even if 0 years with UK)Previous employment with companies of size 150+ employees, preferably in voice processProven performance: 94% CSAT, average score around 83-84%Any degree acceptedexperience5
Job DescriptionDesignation : Customer Support AssociateDepartment : Contact CenterLocation : BangaloreJob SummaryWe are looking for a proactive, empathetic, and detail-oriented Customer SupportAssociate to join our growing team. In this role, you will be the first point of contact for ourcustomers-resolving queries, offering guidance, and ensuring an outstanding serviceexperience across all communication channels.Key Responsibilities* Respond promptly and