2 it user support specialists jobs found in pinto park, delhi.

Deskside Support EngineerRole Objective:Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smoothfunctioning of IT devices, meeting-room infrastructure, and asset management.Key Responsibilities:• Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-userperipherals.• Install, configure, and upgrade software/hardware as per organisation standards.• Provide AV/IT support during meetings

Technical Troubleshooting: Diagnose and resolve issues with computer systems, software, hardware, and peripherals. Issue Documentation: Maintain detailed records of customer interactions, transactions, complaints, and resolutions. Issue Escalation: Escalate unresolved or complex issues to the appropriate level of support personnel for further action. Problem Tracking: Monitor and manage ticket queues, tracking the progress of issues from submission to