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- Deskside Support EngineerRole Objective:Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smoothfunctioning of IT devices, meeting-room infrastructure, and asset management.Key Responsibilities:• Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-userperipherals.• Install, configure, and upgrade software/hardware as per organisation standards.• Provide AV/IT support during meetingsDeskside Support EngineerRole Objective:Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smoothfunctioning of IT devices, meeting-room infrastructure, and asset management.Key Responsibilities:• Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-userperipherals.• Install, configure, and upgrade software/hardware as per organisation standards.• Provide AV/IT support during meetings
- 3-10 years of exposure/experience in global client support along with customer focused approach.• Excellent verbal and written communication skills and experience in handling customer/Client viaemail/Ticketing System/Telephone call.• Understands Service Level agreement and work accordingly to ensure Service Levels are met and exceededat all times• Good knowledge of any structured query language. Must be able to relate business logic and traversethrough3-10 years of exposure/experience in global client support along with customer focused approach.• Excellent verbal and written communication skills and experience in handling customer/Client viaemail/Ticketing System/Telephone call.• Understands Service Level agreement and work accordingly to ensure Service Levels are met and exceededat all times• Good knowledge of any structured query language. Must be able to relate business logic and traversethrough
- Drive sales process to meet or exceed sales and profitability targets. Conduct sales negotiations with technical users and procurement departments. Establish and maintain Strategic Key Account relationships to ensure growth. Develop new target accounts across the territory and execute a territory management plan. Provide accurate and timely sales reporting, revenue forecasting and collection of Account receivables. Scientific engagement and marketDrive sales process to meet or exceed sales and profitability targets. Conduct sales negotiations with technical users and procurement departments. Establish and maintain Strategic Key Account relationships to ensure growth. Develop new target accounts across the territory and execute a territory management plan. Provide accurate and timely sales reporting, revenue forecasting and collection of Account receivables. Scientific engagement and market
- Technical Troubleshooting: Diagnose and resolve issues with computer systems, software, hardware, and peripherals. Issue Documentation: Maintain detailed records of customer interactions, transactions, complaints, and resolutions. Issue Escalation: Escalate unresolved or complex issues to the appropriate level of support personnel for further action. Problem Tracking: Monitor and manage ticket queues, tracking the progress of issues from submission toTechnical Troubleshooting: Diagnose and resolve issues with computer systems, software, hardware, and peripherals. Issue Documentation: Maintain detailed records of customer interactions, transactions, complaints, and resolutions. Issue Escalation: Escalate unresolved or complex issues to the appropriate level of support personnel for further action. Problem Tracking: Monitor and manage ticket queues, tracking the progress of issues from submission to
- Job Role: IT/Technical SupportPayroll:Randstad India Office Location: Maharani Baugh, DelhiIts a contractual role for one year(No Bond)Shift Timings:1:30 pm to10:30 pm (No Transportation)No of working days: 5 days workingOffice Location: Maharani Baugh, DelhiMode of interview: F2F, Job Role:CBS Support -Officer Key Responsibilities• Provide technical support for CBS-related issues and coordinate withIT/vendor teams.• Perform minor CBS customisations andJob Role: IT/Technical SupportPayroll:Randstad India Office Location: Maharani Baugh, DelhiIts a contractual role for one year(No Bond)Shift Timings:1:30 pm to10:30 pm (No Transportation)No of working days: 5 days workingOffice Location: Maharani Baugh, DelhiMode of interview: F2F, Job Role:CBS Support -Officer Key Responsibilities• Provide technical support for CBS-related issues and coordinate withIT/vendor teams.• Perform minor CBS customisations and
