End-to-end ownership of assigned Processes (Design, Implement, and Execute)· Owns, creates, and maintains assigned process documentation· Owns, creates, and maintains end-user training for assigned processes· Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately· Provides expertise in process/product design, including elicitation and prioritization of business
Key Responsibilities1. Payer Follow-ups (Mandatory PE Follow-up Expertise)Conduct timely follow-ups with payers via phone and email to obtain status updates on submitted enrollment applications. Manage follow-up workflows for new enrollments, revalidations, demographic updates, terminations, and group affiliations. Understand payer-specific processes, documentation needs, and follow-up cycles. 2. Communication & Professional InteractionUse professional