Sales Order processing (E-commerce order, AI orders) in ERP system.Provide feedbacks on existing solutionsAct as the main liaison between customers and internal departments (Sales, Supply Chain, Operations, and Finance) to ensure seamless communication and support on matters such as pricing updates, inventory, logistics, order planning, credit management, and payments.Manage tickets and cases through Salesforce, ensuring timely resolution according to
Key Responsibilities: Order Management:o Reviewing contracts prior to signingo Process customer orders accurately and efficiently through ERPsystems ensuring pricing, terms, and conditions are accurateo Coordinate with sales and service delivery teams to ensure timelyfulfilment Customer Management:o Serve as primary point of contact for order-related customer inquirieso Resolve order discrepancies and billing issues promptlyo Maintain accurate customer